Our Technical Support Engineers are responsible for a variety of functions, including customer support, quality assurance, and other technical activities.  They communicate with our clients, from technical teams to business leaders, on a daily basis.

What you will be doing . . .

  • Providing technical support to SeeUnity customers and partners
  • Troubleshooting product issues and ensuring the quality of software within customers’ environments
  • Analyzing and solving problems within the SeeUnity product suite, 3rd party software, network, security issues, and Windows server configurations.
  • Conducting Quality Assurance and testing of products
  • Acting as an intermediary between the customer and our developers
  • Collaborating with other functional teams and roles
  • Managing multiple support cases simultaneously

You should apply if you . . .

  • Enjoy working with and supporting customers via email, phone, and web meetings
  • Are inquisitive and determined to find the root cause of issues experienced by customers
  • Can analyze client environments and make recommendations based on client business needs
  • Have good project management skills including work planning, estimating, meeting facilitation, and issue resolution
  • Have experience with or exposure to Microsoft Windows Administration
  • Require minimal supervision
  • Enjoy problem solving
  • Can work in either team or independent environments
  • Have 2 to 5 years of technical support experience

Required Technical Skills and Abilities …

  • Experience with Windows Operating Systems (experience administering client and server environments, File Management/Folder Structure, Registry Editing, NTFS (file sharing) Permissions, Group Policy)
  • Experience with Networking (troubleshooting network related issues, utilizing TCP/IP, ping, IP Addressing, Ports…FTP, DNS, HTTP, HTTPS, Windows File Sharing, Routing, Firewall knowledge, VPN Connectivity understanding
  • SQL – Able to perform basic administration functions (Create Users and Databases, understand security models and access, etc.).  Ability to write basic SQL queries.
  • Experience with VMWare Workstation configuration and usage
  • Experience with Remote Support tools—WebEx, GoToMeeting, TeamViewer, and RDP

It would be awesome (but it’s not required) if you . . .

  • Possess a Bachelor’s Degree in something relevant such as Computer Science, CIS, or Engineering
  • Have experience with Microsoft SharePoint, Salesforce, or Dynamics
  • Have knowledge or experience with the ECM industry and are familiar with platforms such as OpenText eDOCS, OpenText Content Server, EMC Documentum, IBM FileNet, Alfresco, NetDocuments, iManage, or HighQ
  • Have experience with Microsoft .NET, SQL Server, and/or networking concepts
  • Feel like a pop star while wearing a headset

Why you would want to apply  . . .

  • Your opinion and expertise will be valued and heard.
  • We get to work with companies around the world.
  • Careers are malleable at SeeUnity; you can make your own path and are constantly presented with new opportunities to learn.
  • Our company provides a laid back atmosphere that puts family first.
  • We give generous paid holidays and PTO.
  • We reimburse a portion of the health plan of your choice.
  • We offer flexible schedules.
  • We offer other awesome stuff that you can read more about on our careers 

If this sounds like something you are interested in, please email info@seeunity.com with the job title and your cover letter, resume, and examples if you have them!

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